Cookie Policy
This policy explains what cookies are, how The Cosmetic Skin Clinic uses them on our websites and what you can do to manage how they are used.
Cookies and how they benefit you
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
Our cookies help us:
- Make our website work as you’d expect.
- Remember your settings during and between visits.
- Improve the speed/security of the site.
- Allow you to share pages with social networks like Facebook.
- Continuously improve our website for you.
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).
- Granting us permission to use cookies.
If the settings on your browser that you are using to view this website are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.
How long do cookies last?
When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These dates can be:
- Some date in the future – which might be a few minutes or a few hours from now (to track something like your shopping cart in an online store). The cookie might expire many years in the future, to keep track of your browser for a long time.
- When you close your browser – this is called a session cookie, the next time you start your browser these will have vanished.
- Some date in the past – this is how the server asks a browser to remove a previously-stored cookie.
Our own cookies
We use cookies to make our website work including:
- Remembering if you have accepted our terms and conditions.
- Allowing you to add comments to our site.
- Remembering if we have already asked you certain questions (e.g. you declined to use our app or take our survey).
- There is no way to prevent these cookies being set other than to not use our site.
Anonymous visitor statistics cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using, how long they spend on the site, what page they look at, etc. This helps us to continuously improve our website. These analytics programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before, helping us to to develop our services for you. Our site uses the following analytics programs:
Google Analytics
Advertising or targeting cookies
These types of cookies are used to deliver adverts which will be more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of the advertising campaign. They are normally placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Targeting or advertising cookies will often be linked to site functionality provided by the other organisation.
We use ‘Advertising’ cookies on our website to:
- Link to social networks, like Facebook, who may use information to provide targeted advertising to you on other websites.
- Used to identify that you have already visited our website and to show you relevant adverts from us.
- Provide advertising networks with information on your visit so that they can present you with adverts that you may be interested in.
- Third party functions
Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video.
Disabling these cookies will likely break the functions offered by these third parties.
Social website cookies
So you can easily ‘Like’ or ‘Share’ our content on social network sites, we have sharing buttons on our site. The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
Turning cookies off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so, however, will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.
Third Party Providers
Google Analytics
We use a number of cookies relating to Google Analytics. These cookies allow us to analyse our website traffic and identify areas of improvement. For full details of the cookies used by Google Analytics click here.
Google Adwords
We use cookies relating to Google Adwords. These cookies allow us to track the performance of our paid for links on Google search results. For details of the cookies used by Google products click here.
Google Display Network
We may use cookies relating to Google Display Network. These cookies allow us to track the performance of online display and video ads served on Google Display Network, including on YouTube. For details of the cookies used by Google products click here.
Microsoft Ads
We may use cookies relating to Microsoft Ads. These cookies allow us to track the performance of online search ads served on Microsoft websites. For details of the cookies used by Microsoft Ads click here.
Infinity
Infinity is a service that allows us to measure call centre interaction and identify the source of phone calls so we can understand the effectiveness of our marketing efforts. For details of the cookies used by Infinity click here.
Meta
From time to time we may serve targeted adverts to promote our services on Meta owned platforms such as, but not limited to, Facebook and Instagram. To enable us to discover and target relevant segments of individuals and ensure the effectiveness of these adverts, our websites contain Facebook cookies. For details of how Facebook adverts work click here.
Microsoft Clarity Hotjar
Microsoft Clarity Hotjar is a service which provides behavioural metrics, website session replays and heat maps to help us better understand your needs and make changes which ultimately improve your experience. Neither Microsoft Clarity Hotjar nor we will use this information to identify users or match it with further data. Any data you submit to us through our website will not be visible nor collected by Microsoft Clarity Hotjar. For details of the cookies and other technologies used by Microsoft Clarity Hotjar click here.
CHEQ
CHEQ is a service which helps us secure our website and associated data assets against bots and others with potentially malicious intentions. This security also ensures the integrity of our data analytics to improve our accuracy and efficiency. For details of the cookies used by CHEQ, click here.
PixelYourSite
PixelYourSite allows us to reliably measure the performance and attribution of our marketing efforts on Meta’s advertising platforms (such as Facebook and Instagram) by securely sending event data from our websites directly to Meta’s servers. For details of the cookies used by PixelYourSite, click here.
Web Beacons
Web beacons are not cookies however they perform a similar task. We use beacons on our website and emails to understand user behaviour and the effectiveness of our marketing. For example, beacons in our emails may enable us to know that you have opened an email from us which we use to understand the effectiveness of our email marketing efforts.
For further information on how we use your data please see our privacy policy.
If you have any concerns or questions about our policies or how we handle your data, you can contact our Data Protection Officer at:
Or write to:
Data Protection Officer
The Private Clinic
98 Harley Street
London
W1G 7HZ
